Serenity Hotel Boutique By Alsol | Hotel in Playa del Carmen

| 8.1 (274 Reviews) |   Pet Friendly  5 Bathrooms  18 Guests
Zazil-ha Hotel | Serenity Hotel Boutique By Alsol

Hotel in Zazil-ha, Playa del Carmen

Conveniently located in the center of Playa del Carmen, Serenity Hotel Boutique By Alsol provides air-conditioned rooms with free WiFi, free private parking and room service. Among the various facilities of this property are an outdoor swimming pool, a terrace and a bar. The property has a concierge service, a tour desk and currency exchange for guests. Guest rooms at the hotel are equipped with a seating area, a flat-screen TV with cable channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Some rooms are equipped with a kitchen with a fridge and a microwave. All rooms include a closet. At Serenity Hotel Boutique By Alsol you'll find a restaurant serving Mexican cuisine. Vegetarian, dairy-free and gluten-free options can also be requested. Popular points of interest near the accommodation include Playa del Carmen Beach, ADO International Bus Station and Church of Guadalupe. Cozumel International Airport is 22 miles away, and the property offers a paid airport shuttle service.

Serenity Hotel Boutique By Alsol is located in Playa del Carmen.

This 27 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: View, Balcony/Terrace, Oceanfront, and several others. This is a 5 star rated property and has over 274 reviews with the average score of 8.1 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 27 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Serenity Hotel Boutique By Alsol in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Serenity Hotel Boutique By Alsol”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet

Facility Overview

Breakfast
  • Snack bar
  • Restaurant
  • Fruit
  • Bar
  • Kids' meals
  • Wine/Champagne
Parking
  • Parking garage
  • Parking on site
  • Parking
  • Private Parking
  • Free parking
Activities
  • Nightclub/DJ
  • Live music/Performance
  • Public Bath
  • Full-body massage
  • Massage
  • Head massage
  • Back massage
  • Hand massage
  • Evening entertainment
  • Neck massage
  • Foot massage
General
  • Designated smoking area
  • Air conditioning
  • Family rooms
  • Safe
  • Elevator
  • Pet friendly
  • Wifi in all areas
  • Non-smoking rooms
Guest Services
  • Shuttle service
  • Currency exchange
  • Airport shuttle
  • Packed lunches
  • Baggage storage
  • Business center
  • Daily housekeeping
  • Car rental
  • Private check-in/out
  • Concierge
  • Airport shuttle (additional charge)
  • Room service
  • Shuttle service (additional charge)
  • Tour desk
  • Fax/Photocopying
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Outdoor pool
  • Outdoor furniture
  • Outdoor pool (year-round)
  • Sun deck
  • Terrace
Security/Safety
  • 24-hour security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Security alarm
  • CCTV outside property
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Property cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Physical distancing in dining areas
  • Breakfast to-go containers
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Hand sanitizer in guest accommodation and common areas
  • Access to healthcare professionals
  • Process in place to check health of guests
  • First aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
  • Cashless payment available
Spa
  • Beach umbrellas
  • Swimming pool
  • Beach chairs/Loungers
  • Rooftop pool
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are allowed and charges may apply.

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.82
Location:
9.1
Staff:
8.73
Facilities:
9.01
Comfort:
9.08
Cleanliness:
9.17
Richard
May 4, 2026 07:00:00 AM
Review Score:   9
Canada
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Suite
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed

Bathroom

Toilet paper, Towels, Shampoo, Shower, Conditioner, Free toiletries, Body soap, Private bathroom, Hairdryer

General

Iron, Tile/Marble floor, Air conditioning, Mosquito net, Trash cans, Ironing facilities, Key card access, Safe, Private entrance, Laptop safe, Fan, Smoke Alarm

Media & Technology

Telephone, TV, Cable channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sitting area, Desk

Bedroom

Alarm clock, Wardrobe or closet, Linens

Accessibility

Entire unit wheelchair accessible, Accessible by elevator, Upper floors accessible by elevator

Pool and Spa

Pool towels

Room amenities

Socket near the bed
One Bedroom Suite
Room Type: Family
Room Size: 56 m2
1 Sofa bed Bed
1 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Toilet paper, Towels, Shampoo, Shower, Conditioner, Free toiletries, Body soap, Private bathroom, Hairdryer

General

Iron, Tile/Marble floor, Air conditioning, Mosquito net, Trash cans, Ironing facilities, Key card access, Safe, Private entrance, Laptop safe, Fan, Smoke Alarm

Media & Technology

Telephone, TV, Cable channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Kitchenware, Kitchen, Dining table, Kitchenette, Coffee machine

Outdoors

Balcony

Living Area

Sitting area, Dining area, Sofa

View

City view, View

Bedroom

Alarm clock, Wardrobe or closet, Linens

Accessibility

Entire unit wheelchair accessible, Accessible by elevator, Upper floors accessible by elevator

Room amenities

Socket near the bed, Sofa bed

Pool and Spa

Pool towels

Exclusive services

Concierge services, Complimentary access to conference room/business areas
Double Room
Room Type: Double
Room Size: 64 m2
1 Full bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker

Bathroom

Toilet paper, Towels, Shampoo, Shower, Conditioner, Free toiletries, Body soap, Private bathroom, Hairdryer

General

Iron, Tile/Marble floor, Air conditioning, Mosquito net, Trash cans, Ironing facilities, Key card access, Safe, Private entrance, Laptop safe, Fan, Smoke Alarm

Media & Technology

Telephone, TV, Cable channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Microwave, Kitchenware, Kitchen, Dining table, Kitchenette, Coffee machine

Outdoors

Balcony

Living Area

Sitting area, Dining area, Sofa

Bedroom

Alarm clock, Walk-in closet, Wardrobe or closet, Linens

View

City view, View

Accessibility

Entire unit wheelchair accessible, Accessible by elevator, Upper floors accessible by elevator

Room amenities

Socket near the bed, Sofa bed

Pool and Spa

Pool towels
Junior Suite
Room Type: Suite
Room Size: 40 m2
1 Sofa bed Bed
2 Twin bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker

Bathroom

Toilet paper, Towels, Shampoo, Shower, Conditioner, Free toiletries, Body soap, Private bathroom, Hairdryer

General

Iron, Tile/Marble floor, Air conditioning, Mosquito net, Trash cans, Ironing facilities, Key card access, Safe, Private entrance, Laptop safe, Fan, Smoke Alarm

Media & Technology

Telephone, TV, Cable channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Microwave, Kitchenware, Kitchen, Dining table, Kitchenette, Coffee machine

Outdoors

Balcony

Living Area

Sitting area, Dining area, Sofa

Bedroom

Alarm clock, Walk-in closet, Wardrobe or closet, Linens

View

City view, View

Accessibility

Entire unit wheelchair accessible, Accessible by elevator, Upper floors accessible by elevator

Room amenities

Socket near the bed, Sofa bed

Pool and Spa

Pool towels
Superior Suite
Room Type: Suite
Room Size: 77 m2
1 Sofa bed Bed
1 Queen bed(s) Bed
1 Sofa bed Bed
Superior Suite

Food & Drink

Tea/Coffee maker

Bathroom

Toilet paper, Towels, Shampoo, Shower, Conditioner, Free toiletries, Body soap, Private bathroom, Hairdryer

General

Iron, Tile/Marble floor, Air conditioning, Mosquito net, Trash cans, Ironing facilities, Key card access, Safe, Private entrance, Laptop safe, Fan, Smoke Alarm

Media & Technology

Telephone, TV, Cable channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Microwave, Kitchenware, Kitchen, Dining table, Kitchenette, Coffee machine

Outdoors

Balcony

Living Area

Sitting area, Dining area, Sofa

Bedroom

Alarm clock, Walk-in closet, Wardrobe or closet, Linens

View

City view, View

Accessibility

Entire unit wheelchair accessible, Accessible by elevator, Upper floors accessible by elevator

Room amenities

Socket near the bed, Sofa bed

Pool and Spa

Pool towels

FAQ's

Is this Zazil-ha hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Zazil-ha hotel?

Check-in time for Zazil-ha hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Zazil-ha hotel have a swimming pool?

Yes, this Zazil-ha hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zazil-ha hotel?

Best-rates for the Zazil-ha hotel starts from $67 per night with includes Bar, Entertainment, Breakfast, Air Conditioner, Business Services, Sports/Activities, Internet, Pool, Designated Smoking Area, Guest Services, Child Friendly, Parking, View, Balcony/Terrace, Oceanfront, Security/Safety, Restaurant, Pet Friendly, Ocean View, Accessibility, Transportation/Shuttle, Wellness Facilities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zazil-ha hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zazil-ha hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zazil-ha hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zazil-ha hotel?

Based on the information reported by the owner or manager, the Zazil-ha hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zazil-ha hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD67
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